frequently asked questions

trekyoursteps

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event

How do I sign-up?
Sign-up is quick and easy. Simply complete the registration form and then decide on a start date for your 30-day challenge. Choose your step target and how you’ll be recording your steps (this helps create your fundraising page) and then all that’s left to do is personalise it and start planning your challenge! Step 2 It is hosted on the GivePenny website, so you’ll be redirected to their site to set up your fundraising page.
Do I have to do 10,000 steps?
When you register you can choose a step target or distance that best suits you. You can use the drop-down bar to select 5,000 steps or 10,000 steps. Alternatively, the free text box lets you set your own target. You can use a variety of different physical activities to meet your target, and it doesn’t have to be in one go.
How much does it cost to take part?
There is no registration fee for Step 2 It, but we encourage you to fundraise a minimum of £150 to support wounded veterans and their families.
Is fundraising compulsory?
Step 2 It is a fundraising challenge. Whilst there is no set target, the aim is to raise as much as you can for our Armed Forces.
Right now, we need your support more than ever to keep our services running for those who give us, and our nation, their all. We rely on the Great British public for 97% of our income, and with most of our fundraising activities and events either cancelled or on hold, this has fallen.
Together we will show our veterans and their families we are still here for them. Together we are stronger.
How do I fundraise?
We have lots of downloadable resources to help you spread the word about your challenge and get started with your fundraising. Once you’ve set up your fundraising page, keep sharing the link with friends, family and followers so they can sponsor you. Check out these helpful guides to Spotify Playlist and Milestone fundraising for inspiration and don’t forget to tag us in your posts on social media so we can see what you’re doing and wish you luck…

Instagram @HelpforHeroes #Step2It

Twitter @HelpforHeroes #Step2It

Facebook @HelpforHeroesOfficial
Can under 18s take part?
Due to fundraising regulations, you must be 18 or over to register for Step 2 It. If you have a family member under 18 who wants to take on the challenge, you can register on their behalf as long as you’re over the age of 18.
I am a wheelchair user; can I take part?
Yes, you can, there is no eligibility criteria to take part. You can set your own daily distance and upload this in different ways, see the FAQ below on this.

PARTICIPANT PAGE

How do I update my page?
When you register, you’ll create a GivePenny account and receive log in details. You’ll be able to log in to update your page whenever you want.
How do I upload my steps or distance?
a. By connecting your Fitbit, Strava or Runkeeper account to your GivePenny profile, your activity will automatically show on your GivePenny fundraising page. You can either do this via the App from your phone, or with a wearable device.

How to connect your Fitbit, Strava or Runkeeper to GivePenny:
You can either do this from your fundraising page (there’s a handy button for that), or from your GivePenny dashboard – follow this handy guide

Strava and Runkeeper measure distance rather than steps, so we’ve worked out some approximate conversions:
3.81km = 5,000 steps
7.62km = 10,000 steps

b. If you’re keeping track of your steps or distance manually, you can keep your GivePenny page up-to-date by hitting the update button at the top of your fundraising page.
How do I use Spotify playlist fundraising?
By connecting your Spotify account to your GivePenny profile, your friends and family can add songs to your Step 2 It playlist, in return for donations to your fundraising page. To connect Spotify to GivePenny, you can either do this from your fundraising page (there’s a handy button for that), or from your GivePenny Dashboard. To follow the How To guide click here.
Once you’re connected, why not nominate friends to add a song to your playlist in exchange for a donation? Tag them in a post on social media and challenge them to boost your beats!
How do I create fundraising milestones?
GivePenny Milestones help you motivate yourself by setting personal milestones during your challenge and give your friends and family an opportunity to sponsor you for achieving smaller goals on route to achieving your final target. Here’s how to set them up.
How do I share my progress?
You can spread the word about your challenge by updating your page and sharing the link with friends, family and followers so they can sponsor you. Don’t forget tag us in your posts on social media. #Step2It
How do I see what others are doing?
You can follow the progress of other Step 2 It participants by checking our the campaign leader board and keeping an eye on our social media ‘Wall of Fame’ #Step2It
Can I create a team to take part?
You can invite other GivePenny users to contribute their steps to your challenge. Here’s how teams work.

Donation Page

How do I set up an online fundraising page?
Simply click on the sign-up now button, complete the registration form and follow the instructions sent to you by email. You’ll need to choose a password and set a start date for your challenge on GivePenny. Once you’ve done that, your fundraising page will be live.
How do my friends and family donate?
People can make one-off donations to your page. But there are also a few other ways your friends and family can pledge donations to keep your motivated:
Per-X Donations – people pledge an amount of money per step(s) or distance – you earn those donations by getting your steps in!
Milestone Donations – people pledge an amount of money against a goal you have set yourself. When you mark that milestone as complete, they process their donation.

Spotify Playlist donations - by connecting your Spotify account to your GivePenny profile, your friends and family can add songs to your Step 2 It playlist, in return for donations to your fundraising page.
How do I pay in money I’ve raised?
All donations made to your Step 2 It online fundraising page come direct to Help for Heroes, so you don’t have to do anything further.

If you have contacts who aren’t online, don’t worry! Use our sponsorship form and visit your local Lloyds bank to pay your raised funds into us by using our account details below.

Alternatively, you can, or send a cheque and the completed form to the address below.
Don’t forget to state your unique Participant ID, so we know it’s from you and can send a thank you.

Account Name: Help for Heroes
Account Number: 03524452
Sort-code: 30-90-21

Help for Heroes Donations Team
14 Parker’s Close
Downton Business Centre
Salisbury
Wiltshire
SP5 3RB
Can Gift Aid be added to my donations?
Gift Aid is a simple way to make your donations go further. If those sponsoring your event are a UK taxpayer, we can claim 25p from the Government for every £1 donated. For more information, visit our webpage, and don’t forget to spread the word about the power of Gift Aid amongst your supporters!
How does my fundraising help?
However and wherever you decide to Step 2 It, your support helps wounded veterans and their families to recover and get on with their lives. Every pound you raise makes all the difference.

£15 - Could pay for an hour of online outreach, connecting with injured veterans and expanding their support network to reduce the feeling of loneliness.

£50 - Could pay for an emergency food basket for a veteran and their family for a week

£100 – Could pay for a psychological wellbeing assessment, mental health treatment plan and access to psychological therapy
Will my personal details be secure?
Step 2 It is hosted on the GivePenny website, and GivePenny is committed to ensuring the privacy of all its users. To view GivePenny’s Privacy Policy click here. If you want to hear more on how Help for Heroes holds your data, you can read more here
Still have more questions?
Don’t hesitate to contact the team at events@helpforheroes.org.uk or give them a call on 0300 303 9888.